Refund Policy
Last updated: 27 April 2026
1. General
AviaCoach is a digital-content and subscription-based education service. This Refund Policy is drawn up in line with consumer-protection legislation (in Türkiye, Law No. 6502 and the Distance Contracts Regulation; for EU consumers, the applicable consumer-rights directives).
2. 14-Day Right of Withdrawal
The consumer has the right to withdraw from the contract within 14 days from the start of the subscription without giving any reason. To withdraw, simply email iade@aviacoach.com with the following information:
- Account email address
- Order / transaction number
- Statement of withdrawal request
3. Cases Where the Right of Withdrawal Does Not Apply
For digital content, the right of withdrawal cannot be exercised once performance has begun with the consumer's consent. Accordingly:
- No refund is given if more than 20% of the content (lesson video, question bank, PDF) has been consumed.
- No refund is given if more than 20% of the premium question bank has been answered.
- A simulator session cannot be refunded once used.
- For credit/package purchases, used credits are non-refundable; the unused balance is refunded within 14 days.
4. Pro-Rata Refund
For annual subscriptions, a pro-rata refund may be considered after 14 days only in exceptional cases (long-term health issues, failure to provide the service, etc.). In such cases the calculation is based on the number of unused days; a 10% processing fee may be deducted.
5. Refund Period and Method
- After a refund is approved, payment is made through the same channel used for purchase (iyzico for Türkiye, Paddle for international).
- Domestic card refunds are completed within 7-14 business days.
- For international cards, it takes 5-10 business days via Paddle.
- The refund is made in the original transaction currency; AviaCoach is not responsible for exchange-rate differences.
6. Cancellation vs. Refund
Cancellation: means the membership will not renew next period; access continues until the end of the current period and no refund is made.
Refund: means the amount paid is returned; subject to the conditions above.
7. In Case of Service Failure
For days on which you could not access the service due to a technical fault originating from the Platform, your subscription will be extended on request, or a pro-rata refund will be made.
8. Contact
For refund requests: iade@aviacoach.com
General support: destek@aviacoach.com